Reference

What You Agree to When You Open an Account

Q: Can I export my game history and account statement?

Yes. Request a data export or account statement from support@delunaslot.best or via in-lobby chat. We'll email you a complete record of deposits, withdrawals, game activity and balances within 5 business days, in a downloadable format.

Our terms lay out exactly how your account works, what happens when you deposit through DANA, OVO, GoPay or QRIS, how withdrawals are verified, and what we expect…

Account creation rulesDeposit and withdrawal termsGameplay and dispute handlingSecurity and data use

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How Our Terms Cover Your Play

deluna slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with deluna slot, you accept our terms as the contract between us. Your account is personal — you can't share it, and you're responsible for all activity on it. Deposits made through DANA, OVO, GoPay and QRIS are final once sent;

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we'll process your withdrawal request only after you've completed identity verification. If a game result or payout is disputed, we refer to the game log stored on our server as the record. Access depends on local law — if you're outside a region where we operate,
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you won't be able to log in. Breaches of these terms — like using multiple accounts or attempting fraud — lead to account suspension and forfeiture of any balance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Contact Us About Terms Questions

If you need to clarify a rule, report a breach, or request a copy of these terms, our support team can help. We're available across multiple channels and keep response times short so you get answers fast.

Team online

Live Chat Support

Open the chat widget inside your account lobby Monday to Sunday, 08:00 to 23:00 local time. Ask about terms, dispute procedures or account restrictions directly and get an immediate response from our team.

Email Support

Send detailed questions to [email protected] with your account email and a description of your question. We'll reply within 24 hours with an explanation, copies of policy sections or dispute outcome.

In-Lobby Help

Log into your account and tap the menu icon, then Help. You'll find a searchable FAQ about terms, deposit rules, withdrawal procedures and account security. Most answers load in seconds from Jakarta or nearby.

HOW WE PROTECT YOU

How We Handle Your Data and Account Security

Our terms spell out how we collect, store and protect your information. Your identity, payment details and game history are encrypted and stored only as long as your account is active, plus…

Data Encryption

All personal data, payment details and game records are encrypted in transit and at rest. We never sell your information to third parties and comply with data-retention laws for the markets we serve.

Cookie Policy

Cookies store your session, language preference and device recognition to keep your lobby working smoothly. You can turn cookies off in your browser settings, though some features may not work as well.

Account Security

Your password is yours alone. We recommend changing it every 60 days and never using the same password across multiple sites. Two-factor authentication adds an extra layer if you enable it.

Dispute Investigation

If you report a dispute, our team reviews the game log, payment record and your account history. We keep all evidence for 24 months and share findings via email or in-lobby message.

Withdrawal Verification

Before we send any withdrawal, we verify your identity using the documents you provided at signup. This protects you from fraudulent requests and ensures only you receive your funds.

Request Changes

Want to update your email, phone or banking details? Contact support with your account email and we'll process the change within 4 hours. You can also request a copy of your data or ask us to close your account permanently.

Frequently Asked About Our Terms

No. Our terms allow one account per person. If we detect multiple accounts linked to the same identity, phone number or payment method, we suspend all of them and the balances are forfeited. This protects everyone from fraud and ensures fair play.

Report the dispute to support within 7 days with the game ID and time. We pull the game log from our server — which is the official record — and review it with your account history. If the record shows an error on our side, we'll credit your account. Disputes older than 7 days cannot be reviewed.

Deposits are final once sent to us. We cannot reverse or refund them to your payment method. If you deposit by mistake, contact support immediately and we may be able to help, but this is not guaranteed under our terms.

We retain your identity documents, payment records and game history for 12 months after you close your account. This is required for tax and dispute purposes. After 12 months, we securely delete your data unless local law requires us to keep it longer.

Breaches include using multiple accounts, attempting fraud, using bonus funds against their terms, or accessing the platform from a restricted region. Consequences range from account warning to suspension and balance forfeiture. Serious breaches are reported to relevant authorities where required by law.

Yes. Request a data export or account statement from [email protected] or via in-lobby chat. We'll email you a complete record of deposits, withdrawals, game activity and balances within 5 business days, in a downloadable format.

We update the terms occasionally to reflect new laws, features or security practices. Major changes are announced via email 30 days before they take effect. You'll also see a banner in your lobby. Continuing to use your account after the notice date means you accept the new terms.

What You Agree to When You Open an Account

How to Contact Us About Terms Questions

Live Chat Support

Email Support

In-Lobby Help

How We Handle Your Data and Account Security

Data Encryption

Cookie Policy

Account Security

Dispute Investigation

Withdrawal Verification

Request Changes

Frequently Asked About Our Terms

01 Can I use multiple accounts on deluna slot?

02 What happens if I dispute a game result?

03 Are my DANA, OVO, GoPay and QRIS deposits refundable?

04 How long do you keep my account data after I close my account?

05 What happens if I breach the terms?

06 Can I export my game history and account statement?

07 Do the terms change, and how will you tell me?

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